Agreement Overview

These Terms of Use and Customer Terms and Conditions (“Terms”) govern your access to and use of the ApexOutcomes website, platforms, software, and services.

By accessing our website, creating an account, purchasing services, or otherwise engaging with ApexOutcomes, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree, you may not use our services.

About ApexOutcomes

Our Services

ApexOutcomes provides a range of business automation and growth services, including but not limited to:

Software-as-a-Service (SaaS) solutions

Business automation and workflow optimization

Mentor and advisory support services

Technical services

Creative services

Website development and web hosting

Brand articulation and online presence development

Services may be delivered through software platforms, live support, asynchronous deliverables, or managed services, depending on your engagement.

Eligibility and Account Responsibility

User Requirements

You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or the entity you represent.

Account Accuracy

You are responsible for:

Maintaining accurate account and billing information

Safeguarding login credentials

All activity occurring under your account

Scope of Use

Permitted Use

You may use ApexOutcomes services solely for lawful business purposes consistent with these Terms.

Prohibited Use

You may not:

Reverse engineer or misuse our software or systems

Interfere with service functionality or security

Use our services for unlawful, deceptive, or abusive purposes

Infringe upon intellectual property or proprietary rights

Service Engagements and Deliverables

Service Nature

ApexOutcomes services may include ongoing subscriptions, project-based work, advisory support, or technical execution. Specific scopes, deliverables, timelines, and pricing may be defined in proposals, statements of work, or order forms.

Unless otherwise stated in writing, services are provided on a best-effort basis and do not guarantee specific business outcomes, revenue results, or performance metrics.

Pricing, Billing, and Payments

Pricing & Engagement
Fees for products and services are provided at the time of purchase, proposal, checkout, or engagement confirmation. By purchasing a product, enrolling in a service, or otherwise engaging ApexOutcomes, you agree to the pricing and payment terms presented at that time.

For service-based engagements, terms may be outlined in a written agreement, proposal, invoice, checkout page, or email confirmation. In the absence of a separately executed agreement, these Terms govern the engagement.

Payment Authorization
By providing payment information (including credit card or ACH details), you authorize ApexOutcomes to charge your selected payment method for:

Agreed-upon products and services

Recurring or installment payments (if applicable)

Previously declined or failed payments

Applicable late fees or processing fees as outlined below

This authorization remains in effect for the duration of the engagement and until all outstanding balances are paid in full.

Recurring & Installment Payments
If you select a payment plan or recurring service, you authorize ApexOutcomes to automatically charge your payment method according to the agreed schedule unless canceled in writing in accordance with the terms below.

Failed or Declined Payments
If a payment is declined or returned:

ApexOutcomes may reattempt the charge using the payment method on file.

A $35 administrative fee may be applied to returned or declined payments.

Outstanding balances may accrue interest at 1.5% per month (or the maximum allowed by law) until paid in full.

Clients remain responsible for all approved charges and services rendered, including previously authorized payments that were declined due to insufficient funds, expired cards, or bank restrictions.

Products
Due to the digital, customized, or limited-access nature of many of our products, all product sales are final unless otherwise stated in writing or required by law.

Services & Cancellation Commitment

Service engagements are governed by the applicable written agreement. If no separate written contract exists, all service engagements default to a minimum two-month (60-day) commitment beginning on the service start date.

After the initial commitment period, services continue on a month-to-month basis unless canceled in writing. Cancellation requires written notice and confirmation of receipt.

No Retroactive Refunds
Payments already processed are non-refundable unless otherwise required by law or expressly agreed to in writing. We do not provide retroactive refunds for services rendered, time reserved, digital access provided, or completed product deliveries.

Web Hosting and Managed Services

Hosting Responsibility

For web hosting or managed infrastructure services, ApexOutcomes may rely on third-party providers. While we take reasonable steps to maintain service reliability, uptime and availability are subject to external dependencies.

Clients are responsible for maintaining backups of critical data unless otherwise stated in writing.

Intellectual Property

Our Intellectual Property

All software, methodologies, templates, processes, branding, and content provided by ApexOutcomes remain our intellectual property unless explicitly transferred in writing.

Client Materials

Clients retain ownership of content, data, and materials they provide. By engaging our services, you grant ApexOutcomes a limited license to use such materials solely to perform agreed-upon services.

Confidentiality

Mutual Confidentiality

Both parties agree to maintain the confidentiality of non-public business, technical, or proprietary information exchanged during the course of services, except where disclosure is required by law.

Disclaimers

No Guaranteed Outcomes

ApexOutcomes provides tools, services, and support designed to improve business efficiency and presence; however, we do not guarantee specific results, revenue increases, rankings, or performance outcomes.

Services are provided “as is” and “as available,” to the fullest extent permitted by law.

Limitation of Liability

To the maximum extent permitted by law, ApexOutcomes shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, data, or business opportunities.

Our total liability for any claim shall not exceed the amount paid by the client to ApexOutcomes during the three (3) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless ApexOutcomes from any claims, damages, losses, or expenses arising from your misuse of services, violation of these Terms, or infringement of third-party rights.

Modifications to Terms

We may update these Terms from time to time. Material changes will be communicated through the website or by reasonable notice. Continued use of services after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction of Phoenix, Arizona, in which ApexOutcomes operates, without regard to conflict-of-law principles.

Contact Information

Questions or Notices

All legal notices, cancellation requests, or inquiries should be submitted in writing to:

ApexOutcomes

Final Note

By using ApexOutcomes services, you acknowledge that you are entering into a binding customer agreement and agree to conduct business in good faith under these Terms.